Can a tow truck save the day.....?

Today, I had an interesting conversation with someone regarding the complimentary tow service that is offered to customers of my shop.  To be honest, the conversation was not with a customer, but with a friend.  He was quick to tell me that I was wasting money and that it would save me money if I simply assisted my customers in arranging a tow from their insurance company or cell phone service provided road side assistance.  In all honesty, he is probably right, but I have no scientific numbers showing what percentage of the population actually maintains those services. 

My real answer is this.  For the average person, if you get in your car to run an errand and are suddenly stopped by a car that is not working or breaks down while you are headed to run that errand - you are stopped dead in your tracks.  For many people, when car troubles come up, the fear of the unknown comes up.  A lot of people start to panic about money, time, inconvenience and a huge variety of other things.  Car troubles can make the average person panic about a lot of things.  It is amazing how much  our lives revolve around our vehicles.   In a city as spread out as San Antonio, it is hard to depend on mass transportation. Most of us also hate to depend on other people and hate to inconvenience other people by asking for a ride.   How can you get from Stone Oak to Downtown in a reasonable amount of time if you are depending on the bus.  If you needed to call a cab for a ride like that, you are going to shell out a ton of money.  One might suggest a rental car, but, if you are renting a car for local use, that gets really expensive really fast.  Ultimately, that is like suggesting that someone pour salt on an open wound.  I know, from personal experience, that these are the things that immediately go through peoples minds. 

So back to the tow service.  If we can eliminate the stress of getting a broken down vehicle into the arms of a loving professional, we have taken away more than half of the stress of the broken car already.  Think back to the last time your vehicle had a mechanical break down, did your car consult your calendar and choose the best and most convenient time to break down on you?  I highly doubt that.  It seems that car failure always seems to happen at the most inconvenient time possible. 

So, now that you don't have to worry about actually getting your car somewhere, you can think about the actual process.  Your car is at the shop and now you are well on the way to finding out what is wrong with it.  It doesn't really matter what is wrong now, because it is where it needs to be and is already on the pathway to recovery.  At this point, there are only a couple of more issues that might need to be resolved.  Can you pay for the repair, how long is it going to take and what kind of warranty do you get with it.  These are super easy questions to answer and the only way that they can be answered is because the car is already at the shop getting love from the professionals that can make it all better. 

You see, at Select Transmission & Automotive Center, we have engineered our repair process with the customers mind set in mind.  Our goal is to be the number one transmission and car care center in San Antonio.  We aim to be completely customer friendly and we work to build long term relationships with our customers.  Essentially, we are the family practice of car care.  You can turn to us to treat your vehicles minor little problems and we also have specialists to handle the major problems that any vehicle owner can run into.  We know, it happens to everyone at some point in time, so it should be comforting to know that you have a team of specialists (minus the white coats) ready to take care of you.  We even gladly give you a lollipop when we are done. 

We pledge to not be over invasive, over expensive and if you have health insurance (or an extended warranty in car lingo) we most likely take that too!  Give a call, and heck you can call us at any hour of the day or night, seven days a week and we can get you back on the streets of San Antonio without the hassle and without empty wallet syndrome that so many people have come to expect when they see their mechanic.  Turn to Select Transmission & Automotive Center of San Antonio for all of your transportation troubles.  If your car could thank you, it would! 





If you have questions regarding your car, check out our website at www.sanantoniotransmissions.net or call one of our super friendly office minions at 210-599-9958.