The phone rings at my transmission shop almost constantly. Don’t get me wrong, a ringing phone is a good thing and nobody appreciates a ringing phone more than I do. I have a strict policy at my shop – and that is that we always do a preliminary diagnostic service for our customers at no charge. We pride ourselves on this. It is no hassle, no commitment and of course comes with no strings attached. A trend that has started here recently is people truly believing that there is a “catch” involved in the free diagnostic service. Admittedly, I have not shopped the competition in a long time, but, from the calls I am getting, I believe that many shops are starting to charge for the diagnostic. So, the next question is generally goes something like this; “Jeff, why do you give away the diagnostic service, aren’t you losing money?” The honest answer is this: the free diagnostic service is much like the super discounted televisions during the holiday shopping season. I know that if I give a customer a reason to come to my shop versus another shop that my service, my staff and our professionalism will shine above what most customers have experienced in the past and with that, most customers will want to do business with me now or sometime in the future. I have confidence in my staff and with the service that we provide. San Antonio has spoken as well, and they are happy with the transmission service and general automotive services that we provide. We have excellent reviews and a large majority of my business is repeat and referral business. With those two facts alone, I know that we are doing things right. If you need transmission repair in San Antonio or just a great mechanic, be sure to consider Select Transmission and Automotive. We are proudly offer great pricing, excellent service and have a commitment to quality. “A Texas Tradition of Quality and Service” Select Transmission & Automotive 10505 O’Connor Rd. San Antonio, TX 78233 210-599-9958 www.sanantoniotransmissions.net